Legal

Refund & Cancellation Policy

This policy explains cancellation, return, exchange and refund handling for purchases through our platform.

Overview

Operated by Flean India Private Limited, we aim for customer satisfaction while maintaining fair return conditions.

Exchanges Accepted For

  • Product faults
  • Sizing concerns
  • Incorrect product shipped

Return / Exchange Conditions

  • No returns/exchanges beyond the accepted cases above
  • Customer must arrange courier or reverse pick-up for defective/wrong product
  • Free pickups are not guaranteed and depend on mutual agreement
  • If return is accepted, pickup request is made within 7 working days
  • Exchange starts once product is received at our warehouse

Product-specific Timeline

  • 7-day replacement and exchange policy
  • 7-day return policy
  • Replacement/exchange delivery within 7 days
  • Refund processed in 3-5 days; credited in 5-7 working days

Legal

Refund Policy

Accepted Cases

  • Product fault
  • Sizing concern
  • Incorrect product shipped

Timeline

  • 7-day return/exchange window
  • Replacement within 7 days
  • Refund process 3-5 days; credit 5-7 working days