What Returns/Exchanges Cover
- Product faults
- Sizing concerns
- Wrong product shipment
Process
- Customers arrange courier/reverse pickup for defective or wrong product
- Free pickup depends on mutual agreement
- If accepted, pickup request is raised within 7 working days
- Exchange starts after product is received at warehouse
Time Window
- 7-day return policy
- 7-day replacement/exchange policy
- Refund processing: 3-5 days; bank credit: 5-7 working days